Sell tickets for concerts and festivals efficiently and conveniently with TicketCRM
No matter what the scale of the event, TicketCRM has all the functionality to sell tickets online and offline, organize entry controls, create discounts and promotions, gather a customer base, and create season tickets for multi-day festivals.
Sell tickets in any possible way
With access to your TicketCRM personal account, you can set up ticket sales in a way that suits you: online on all platforms available to you, at the venue and at the box office, and print or distribute digitally to resellers and distributors. In this way, all the information of the ticket flow will be in one place, which is easy to observe, analyze and manage.
Increase sales and customer activity
Encourage potential customers to buy with all sorts of discounts and promo codes. You can set a discount in percentage or a fixed amount, as well as adjust the terms of the promotion and its validity.
Analytics and customer data collection
TicketCRM can collect the necessary data about customers who have already purchased tickets, as well as display the actions of those who place orders in real time. There are more than 20 filters for an easy analysis and segmentation of your audience. You can also add profile items for your event and collect even more information. Use the collected customer base to announce upcoming events and launch various marketing campaigns.
Integration with other ticket operators
TicketCRM can be integrated with other ticket platform systems, which allows you to expand the scale of ticket distribution. Integration settings can be both inbound (TicketCRM event ticket sales from other platforms) and outbound (TicketCRM ticket sales on other platforms).
Generating season tickets
Often large-scale festivals are not limited to one day, so the organizers enable the sale of season tickets for several days or for the entire period of the festival. With TicketCRM, you can create any season ticket, categorize it, put it in order, set and change prices, and even apply corporate visuals to each season ticket, and more.
Next-gen seat visualization
TicketCRM is one of the few platforms in the world that has introduced 3D visualization of halls and concert venues. This allows customers to assess the visibility of the chosen place as if they were already there. This helps you choose the best places and get the most out of your event.
Personal Dashboard
Manage organization’s data in the Personal Dashboard module in TicketCRM. Here you can enter your banking details to receive funds from ticket sales, configure different types of payments and methods of delivery of purchased tickets. It is also possible to edit or change the event’s terms & conditions.
Manage your team and create an unlimited number of users with different roles and access rights. Set up a ticket office and choose a provider to send SMS and emails for customers.
Also in this module there is a possibility of integration on API of any contractors, addition of own SMTP server, etc.
Ticket sales
The Ticket Sales module provides the ability to segment and structure order statuses, customer data using a variety of filters. If you need filtered information in the form of a spreadsheet, download in the .xlsx or .csv format in just a click.
Work with customer orders with the ability to recalculate the cost of the order, apply or change the promo code, specify the method of delivery, re-generate the barcode, correct the customer’s email address or other details in the client’s profile to resend their tickets. You can also make a partial or full refund if necessary.
Your customers
For better analysis of the target audience and sales effectiveness, get direct access to the customer base in your personal account of TicketCRM.
You can get the information you need by setting filters, sorting by different types (event, order status, date and venue, genre, etc.). You can also quickly find the details of a specific customer or order by full name, order number, email address, phone number or barcode.
Box office
This Box office module will help to create the required number of cash registers tied to the cashier and appoint a collector.
In the cashier’s office, use promo codes, discounts, use a convenient internal calculator, book seats and print paid tickets. You can connect a terminal and a fiscal printer to any cash register you create. You can generate and export various reports.
Your events
In this TicketCRM module you can create, edit, duplicate and connect similar events. You can also control ticket’s pricing, and fully manage your ticket flow: to issue for sales, to create invitations and archives of tickets. Editing of each event is logged and can be observed in the edit history.
This is where you can turn on entry control, assign entry officers, as well as get receive entry statistics and work with barcodes for each event.
Subscriptions
Collect customer data and track which page they subscribe to in order to plan the most effective advertising campaign and properly allocate advertising budgets.
To build your own audiences and increase customer loyalty, run automated email or SMS campaigns.
Promotions
Increase ticket and season pass sales, offer promising offers to loyal customers, by creating personal or general promotions.
The TicketCRM Promotions module has all the tools you need to create a promotional or automatic discount promotion for each of your events. In addition, discounts can be both in percentage and for a certain amount; applied once or indefinitely.
Season passes
If you have multiple consecutive events, the Season passes module will come in handy. It allows your customers to attend a number of events instead of buying a ticket for each one.
Here you can create the necessary types of season tickets based on various settings, customer profile data and link them to the season pass.
Venues
In the TicketCRM Venues module, you can use existing events and create new ones. There may be several seating plans and 2D schemes in each venue. If there is already one that suits your event – use it. If not, you can always upload a new one that would suit your seating for the event. If necessary, we will brand the new scheme.
In order to impress customers with their progressiveness, in addition to a schematic representation of the location of the venue, you can also paint the venue in 3D.
Entry control
TicketCRM has the necessary module to perform high-quality and fast entry control. Set the required settings for activating and deactivating the entry control, specifying the required date and time.
Create the required number of entry control managers and appoint them to the scan points, providing each with a personal login and password.
If tickets for the event were sold separately and on different portals – you can upload the barcodes of another ticket operator to TicketCRM. After the event, receive your entry control statistics and determine the effectiveness of the system.
TicketCRM Widget
The TicketCRM Widget module is responsible for customizing your sales. Customize the ticket sales widget with color scheme; choose what data your client will provide when buying the ticket, and set up personal marketing email content and ticket design templates.
Set the necessary settings for payment, ticket delivery and payment currency. There is a function of creating an invoice and payment by a legal entity as well.
You can also choose to send messages to any messenger or SMS-service, specify the maximum number of tickets that the customer can buy at one time. And for complete information, link Google Analytics or FB Pixel to your ad cabinet or a separate event.
TicketCRM Advantages
Big data statistics
Track your sales, client data and generate big data statistics from your ticket sales in real time
Reporting
Instantly generate marketing and accounting reports for any event in just a few clicks
Ticket categories
Create unlimited quantities of ticket categories and ticket quotes in real-time and attract new audiences
Season tickets
Offer your most loyal fans flexible season tickets for any events
Entry control system
Take control of your event’s inbound data and track all entries and tickets to the event in real time
Easy-to-use platform
Easily manage ticket sales with a technologically reliable and easy-to-use CRM
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The most common pastimes are concerts, star performances, shows and festivals. Their variety, purpose and musical focus are simply amazing. There are many concert agencies that organize such events on a regular basis, and for each of them it is extremely important to provide convenient and affordable ticket purchase functionality.
An indispensable helper in the sale of tickets will be the latest TicketCRM system, which differs from competitors with a more modern view of the event market and advanced management of various functions. We understand that in a competitive market, you should have something that others do not have. Therefore, in addition to the usual schematic images, we have painted diagrams in 3D, the ability to create different types of tickets and group them into categories, adding your own stylized visual, and more.
Also, some festivals seek not only to sell tickets for the event, but to build a new culture, a real community for further communication and development. To do this, TicketCRM has more than 20 different filters to identify a specific category of customers and build the right communication with them, organize advertising campaigns and more.
Fast and reliable entrance control is important for both concert organizers and visitors. Our system can generate both barcodes and QR codes and scan them directly from smartphone screens without pre-printing. In addition to ease of use, this method is also environmentally friendly, as it saves a lot of paper. In the era of conscious consumption, this feature is quite relevant and useful.
With the development of technology, we always try to keep up with the times and modernize TicketCRM in accordance with the latest technical requirements of concert agencies. Therefore, the important task is not to offer the client “what we have”, but to really listen and create a special product that would cover all the requirements of the organizer. More than 300 event agencies trust us with their events, including the organizers of the largest festivals in Europe and leaders in the field of leisure and entertainment. Try it for yourself!